You can contact us by e-mail
Use our unlimited online technical support by e-mail within one year after your purchase.
If you want to obtain technical support, you can use the following online feedback form or just send us an email to:
Technical Support E-mail Address: support@raidlabs.com
If you need an answer to your question just give us as much information about your problem as it is possible.
Your request has to include such information as:
- Your operating system;
- Types of files that you need to recover;
- Do you use a hard drive or a removable data storage device?
- File system (FAT, NTFS, Ext2/Ext3/Ext4);
- Approximate date when you have deleted files or lost your data;
- Send to us please the Error-screenshot;
- Send to us please your Registration Information(If you have it);
- Do you have any antivirus or antispam software running on PC?
- Do you have an administrator rights on PC?
- Can you see the LivePreview of your deleted files?